contact centers
AiiA January roundup on: Your Customer
February 03 by Seth Adler
New year, new customer. 2020 promises to bring innovative changes and high expectations in the realm of CX. We’ve collected January’s top 11 articles to help get your year—and your customer’s year—off...
Intelligent chatbots: How AI Is revolutionising contact centers
May 05 by Sumit Dutta
When properly integrated, AI and chatbot-based customer services represent a viable alternative to traditional customer service contact channels. Ideally used to augment and assist customer services o...
