CX

Download the whitepaper to Take your Automation Centre of Excellence to the next level; Speed up back office operations; Reduce errors and improving customer experience; Design and implement a workflo...

The big four focus areas are Organize, Democratize, Analyze and Monetize the data. In his session for AI, RPA & Data Live, Robert Welborn admits to spending 90% of his time organizing data. But the se...

The piece provides real life and relatable customer examples on how to improve the customer experience and what digital transformation initiatives should be undertaken to be successful. A practical gu...

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. In 2019, Zurich Middle East wanted to move to chat support to make their services availa...

2020 promises to be a pivotal year for the customer experience. Stay on top of the latest trends, tactics, and technologies to keep your enterprise relevant with this December resource roundup.

A new year is on the horizon. This November roundup of all things customer includes several webinars and reports to ensure that your enterprise is prepared for a successful 2020. Running short on time...

This month’s customer-centric roundup includes reports, whitepapers, and articles that cover everything from AI, big data, and use cases from today’s largest enterprises.

CX and technology increasingly go hand in hand. Be inspired by those who have successfully implemented technology into their customer experience and learn from September’s best resources on how you ca...

Join our Editor in Chief, Seth Adler as he moderates a panel on IOT at the Omnichannel Executive Forum in Lisbon, Portugal March 20-21.

Join the AIIA and CX podcasts for a live recording at the Hilton London Kensington focusing on one of the most challenging questions of the day