Customer Experience

How Levi Strauss reinvented itself for the digital age with enterprise analytics and a D2C Business Model

Download the whitepaper to Take your Automation Centre of Excellence to the next level; Speed up back office operations; Reduce errors and improving customer experience; Design and implement a workflo...

The big four focus areas are Organize, Democratize, Analyze and Monetize the data. In his session for AI, RPA & Data Live, Robert Welborn admits to spending 90% of his time organizing data. But the se...

Due to the unique circumstances surrounding March’s resource roundup regarding your customer, all materials related to Covid-19 are listed first. Exclusive how-to guides, articles, special reports, an...

Now that the rush of the New Year is over, it’s time to deep dive on how to improve your customer experience. February’s roundup on the customer experience ranges from quick, two-minute reads to more...

The uptake of virtual assistants in the telco sector is forecasted to boom over the coming five years as new research finds Telcobots to save telcos $1.2bn by 2022

Could Coca-Cola's AI-powered vending machines be the future of CX? The beverage industry looks set to embrace artificial intelligence, as the global market leader implements chatbot capabilities for i...

In a world where e-commerce thrives, digital has to be the new sales associate—and AI is the key to making that possible

Customer experience is and will continue to be a key differentiator for all companies. Data and AI (artificial intelligence) is at the heart of meeting the elevated expectations of today’s connected c...

New survey reveals that 83 per cent of consumers would be more loyal to a brand offering a chatbot to check order status and product research